Page tree
Skip to end of metadata
Go to start of metadata

Description:

This article will show you how to do the following.

  • Manage incoming and outgoing fax boxes.
  • Send Faxes
  • Check Logs to see if faxes where received

Methods:

Inbound Fax:

This section outlines important information on faxes received from a single user or the entire account.

Section Features:

  • Selecting any fax box on the account.
  • Date range filters
  • Downloading faxes
  • Fax details
  • Deleting faxes

Support Notes:

  • This section allows you to confirm if a customer is getting inbound faxes.
  • Users can log in to gain access to faxes that might have been lost. 

Outbound Fax:

This section outlines outbound faxes sent from the virtual fax service.

Section Features:

  • Displays the status if the outbound fax was Successful or Failed.
  • Filters to display a specific fax box or all fax boxes.
  • Filters the dates at which faxes were sent.
  • Ability to download a fax.
  • Ability to send a fax.

Support Notes:

  • This page will allow you to confirm if a fax failed to be sent.


Email-to-Fax Logs:

This section outlines email notifications for incoming faxes for virtual fax boxes.