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Description:

This article will show you how to do the following.

  • View Call Recordings
  • Filter Call Recordings
  • Listen To Call Recordings
  • Download Call Recordings

View Call Recordings:

  1. Log into the Audian Portal
  2. Click on the Apps button at the top.
  3. Click the Call Recordings app.

Add and Remove Call Recording Filters:

Filtering will allow you to narrow down your search results. When applying a filter type you will only be able to apply 1 of each.

  1. Click the Filter By dropdown and select an option.
  2. Select or fill in the additional information about the filter.
  3. Click the + button to add the filter.
    1. To remove a filter, press the X button on the filter listed on the right.
 Filter Types

Date:

  • This search is limited to a range of 30 days.

From/To:

  • Allows you to filter by a call recordings CNAM or Number.
  • You can do a quick search by clicking the magnifying glass in the From and To recording cells.
  • When searching by CNAM the name needs to match 100% to what the call recording examples show. Using the quick search feature will make this easier.

User:

  • Allows you to search by a user on the account.
  • When the user logged in is a supervisor the user will only see the users they are supervising.
  • If the user is not a supervisor they will be able to see and search by call recordings that are labeled as Account.

Direction:

  • Allows you to search by the direction of the call.

Download/Play Call Recordings:

While viewing a list of call recordings

  • Click the Play button on the far right to play a recording.
  • Click the Download button on the far right to download a recording.

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